Welcome to Tre-Ysgawen Hall

Lovely relaxing spa, excellent staff – Very relaxing 2 night break. Informed prior to visit that the main hall and restaurant was closed with an option to cancel as it was a last minute booking we… read more decided to go ahead with the visit, so glad we did. The room was clean and comfortable. Beautiful spa, very relaxing. The breakfast and bar meals were superb. Excellent staff at the reception and bar, all very pleasant & helpful, nothing was too much trouble. Will definitely be booking another visit

Return wedding anniversary – Amazing time. Staff 100/10, food 10/10 especially cooked breakfast. Spa 10/10. Very good hotel. Peacefull and luxurious. The garden is a very pleasent walk about, snow… read more drops everywhere. Your 25 minutes to an array or beaches. We will be coming back.

A thoroughly bizarre, never-to-be-repeated experience. There is no restaurant as might be expected. of. a claimed 4 * hotel. Only a seated area to provide breakfast or, in the evening,… read more unappetising "snacks" ( hotel staff description) stopping at 8pm. That’s when the bar closes, unless someone is still occupying it. Told this after a 5-hour drive, and that if we wanted dinner, "there’s restaurants at Red Wharf Bay, it’s only 15-20 minutes’ drive away."
On our return on our 2nd night, we arrived at 8.10pm to find the front door locked, the "hotel" in darkness and as far as we could tell devoid of life. We had, however, been issued with a key so it was possible to reach our room.
Whether and how efficiently the hotel’s spa, pool and other facilities might have been working we have no idea as we had no spare time to use them.
For this experience we paid Just under £300, including a few drinks, a laughable amount and a testament to my naivety in buying a so-called "luxury 2-night hotel stay" from an internet outfit called Buyagift, which completely failed to give any indication of the "hotel"’s glaring shortcomings. Buyagift, too, is a never-to-be repeated experience.
The back story behind this tale is, however, interesting. Staff told me it has been up for sale since pre- Covid’ and that most of the hotel is in. act closed off and the restaurant shut down a year ago.
That explains the vast, initially to us puzzling gulf between the very high quality of the hotel’s fixtures and fitting and its miserable failure to provide anything remotely resembling 4* services

FAB stay and groegous Hotel and Spa – My boyfriend treated us to a stay here for my 25th!

What a gorgeous hotel and spa! Although the restaurant was not open for dinner, the team were helpful… read more in calling us a taxi to a local town and advising the best restaurants and pubs.

Our welcome was second to none and Christine was fabulous and attentive to show us around and inform us of all the hotel details.

A massive shoutout to Sharon who made the stay so memorable for us, she could not do enough and made my birthday and our weekend so great – the rooms were gorgeous and we even returned to swans out of towels and rose petals on the bed after a day out, it was such a lovely touch!

The spa was better than expected and was so well presented with clean facilties.

The team could not do enough for you, it really was a lovely stay after a weekend camping to go and stay in the hotel.

Terrible breakdown in coms with Hotel reception & Booking.Com – I booked two nights at this hotel after finding a great deal advertised on Trip Advisor through Booking.Com. I booked the two nights the month before our trip.
After organizing… read more time off, sorting out the car and shopping for the trip, we were all ready to go on the Sunday. The booking was made, paid for and confirmed through Booking.Com and on the Thursday beforehand we received a ‘Welcome’ to the Hotel’ message with details about signing in on arrival and Hotel services, it looked fine we were set to go, it was just 2 days before our booking.
Then later on Thursday evening I received another message telling me there had been a mistake in the pricing and that in fact even though we had booked and paid the fee in advance, that we could still have the rooms but we would have to pay an extra £120.00 per night and the hotel would ‘understand’ if we wished to cancel. That was it, no apology, blame was assigned to Booking.Coms automated system. I had to use Booking.com’s cancellation policy and to this point I have not received a refund or even an acknowledgement of our disappointment. Neither did I from the Hotel reception.
I am left feeling we fell through a crack in the ‘grey’ area between Trip Advisor, Booking.Com and the management of the Tre-Ysgawen Hall and Spa. I felt like a rug had been pulled from under our feet with absolutely no one taking any kind of responsibility or blame for an event that was absolutely no fault of our own.

Will never use Booking.Com again, neither will I ever book into this Hotel and as for Trip Advisor suggesting and supporting this arrangement in the first place?
Despite booking a month earlier, why did the Hotel leave it until the last moment before cancelling our visit?

Relaxing stay with very friendly staff – We really enjoyed a one night stay at Tre-Ysgawen this weekend. It’s such a shame that the main hotel is closed as the staff go above and beyond to be… read more helpful and it’s excellent value for money. The spa is well maintained and the chap on the bar was particularly helpful and friendly. Would highly recommend and hopefully business can return to normal very soon. We’ll be back!

A fantastic place to stay. – A beautiful place to stay, with lovely grounds to walk in. Our room was large with an extra large bed which was very comfortable and everywhere was spotlessly clean
We… read more had doors which opened onto the patio , so lovely to sit in the sunshine enjoying the peace and quiet.
The pool and facilities were fantastic a great place to relax and enjoy !
We thoroughly enjoyed our stay especially the lovely cooked breakfast.
We have booked already to return in the near future.
We can only hope that they are able to open the main house again, as we would love to stay there, but until that happens it is still a fabulous place to stay.

Stunning building and grounds Beautiful room. The spa is a lovely experience. Breakfast was excellent. The staff are really helpful and friendly. We had a lovely overnight stay here.… read more Highly recommend.